Help and Support

Here we have two options for you to get the support you need

Customer Support

Need support? Please contact your FileHound Reseller directly in the first instance. They’re fully equipped to answer any queries that you might have, and if they can’t? Not to worry, they have a direct line to our technical team who can.

FileHound Knowledge base

All the support you need in one place. Our knowledge base has user guides and articles from just Getting Started to Admin Settings & Configuration

kb.filehound.co.uk

Unsure who your Reseller is?

Authorised Resellers

DMC Business Machines LTD

Cando House, Bournemouth Rd, Chandler’s Ford, Southampton

 020 86884243

 www.dmcplc.co.uk

Systems Technology (SE Ltd)

41 Riverside, Sir Thomas Longley Road,
Rochester, Kent ME2 4DP

 0800 279 0300

 www.systemstechnology.co.uk

Resolution Data Management

2nd Floor, 3 Royal Cresent
Cheltenham, Gloucestershire, GL50 3DA

 01242 260505

 www.resolutiondm.com

Download Quick Support

To support you, we may need to remotely view your screen. To achieve this we use TeamViewer, an industry leading remote support solution allowing us access to your computer.

Click the download button below to download our Quick Support utility.

Download Quick Support

Rest Assured

Nothing is more important to us than satisfied customers and first class support underpins every aspect of what we aim provide. We pride ourselves on great customer feedback with a long standing record, across many businesses, of delivering best-in-class service. FileHound customers benefit from the assurance that all support issues are dealt with promptly, courteously via our channel of fully trained reseller partners.

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