FileHound Support

At FileHound, customer satisfaction is our top priority, and we strive to deliver a first-class support experience to all our partners and customers. Our commitment to providing exceptional service is reflected in our long-standing record of receiving great customer feedback across various businesses.

We understand that prompt and courteous support is critical to our customers' success, and we offer a range of support options through our fully trained reseller partners. With FileHound, you can rest assured that any support requests will be handled quickly and efficiently, giving you the confidence to focus on your core business.

Here we have two options for you to get the support you need:

Visit Our Knowledge Base

Our FileHound support widget is conveniently accessible from any location within FileHound Cloud. You can find it nestled at the bottom right-hand corner of the interface. Our extensive knowledge base is a treasure trove of information, packed with guides and insights on a myriad of topics. Whether it's about uploading and indexing documents, conducting efficient searches, or managing administrative tasks, you'll discover all the information you need to maximize your use of FileHound.

Get Customer Support

Image of a woman taking a FileHound support call

Looking for immediate assistance?
In the first instance, we recommend contacting your designated FileHound Reseller for prompt resolution of common support requests. They are equipped to provide comprehensive customer support.

Contact Your Reseller for Support

Here's a list of our authorised resellers.
Simply visit the website for your reseller and look for 'support' to raise your ticket.

Agilico logo

Agilico Workplace Solutions

Cando House, Bournemouth Rd
Chandler’s Ford
United Kingdom
SO53 3QB 0330 058 0505

Vision PLC logo


Caxton House
United Kingdom
SG13 7TZ
08449 808700

Resolution data logo


2nd Floor, 3 Royal Cresent
United Kingdom
GL50 3DA 01242 260505


TeamViewer Quick Support

From time to time, we may need to remotely view your screen to support you. To achieve this we use TeamViewer, an industry leading, secure remote support solution which allows us supervised access to your computer.

Click below to download the FileHound Quick Support utility.

FileHound Statuspage
The FileHound Status Page is where you can get real-time updates on how our SaaS platform, API and cloud demo environments are running.