FileHound Support

Nothing is more important to us than satisfied partners and customers, therefore first class support underpins every aspect of what we aim provide. We pride ourselves on great customer feedback with a long standing record, across many businesses, of delivering best-in-class service. FileHound customers benefit from the assurance that all support issues are dealt with promptly, courteously via our channel of fully trained reseller partners.

Here we have two options for you to get the support you need:

Image of a woman taking a FileHound support call

Get Customer Support

Need urgent support?
Contact your FileHound Reseller directly in the first instance. They’re fully equipped to resolve many common issues you may have.

Image of a man looking at information books on FileHound

Visit Our Knowledge Base

Have a question?
Our knowledge base has user guides and articles from  getting started with uploading and indexing files, to managing cabinets and folders, searching, administration and more.

Contact Your Reseller for Support

Here's a list of our authorised resellers.
Simply visit the website for your reseller and look for 'support' to raise your ticket.

Agilico logo

Agilico Workplace Solutions

Cando House, Bournemouth Rd
Chandler’s Ford
Southampton
SO53 3QB 0330 058 0505https://www.agilico.co.uk

GET SUPPORT
Academia Technology logo

Academia Technology Group

The Progression Centre
First Floor, Unit 1
Hemel Hempstead
HP2 7DW
01992 703 900https://academia.co.uk

GET SUPPORT
Resolution data logo

RESOLUTION DATA MANAGEMENT

2nd Floor, 3 Royal Cresent
Cheltenham
Gloucestershire
GL50 3DA 01242 260505www.resolutiondm.com

GET SUPPORT

TeamViewer Quick Support

From time to time, we may need to remotely view your screen to support you. To achieve this we use TeamViewer, an industry leading, secure remote support solution which allows us supervised access to your computer.

Click below to download the FileHound Quick Support utility.

DOWNLOAD QUICK SUPPORT